Privacy Policy

Welcome to Saroja Masala. By accessing and using our website (www.sarojamasala.com), you agree to comply with and be bound by the following terms and conditions.

1. General
   These terms and conditions govern your use of our website and the purchase of products from Saroja Masala, operated by Sandhya’s House. By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.
2. Product Information

All products sold are pure vegetarian homemade masala powders
We strive to display accurate product descriptions, images, and prices
Product colors may vary slightly from images due to monitor settings
We reserve the right to modify product specifications without prior notice
Weight variants available: 100g, 250g, and 500g for most products

3. Pricing and Payment

All prices are listed in Indian Rupees (₹) and include applicable taxes
Prices are subject to change without prior notice
Payment must be completed at the time of ordering
We accept [list your payment methods: UPI, Credit/Debit Cards, Net Banking, etc.]
In case of payment failure, your order will not be processed

4. Orders and Order Acceptance

All orders are subject to acceptance and product availability
We reserve the right to refuse or cancel any order for any reason
Once an order is placed, you will receive an order confirmation via email/SMS
Order confirmation does not guarantee acceptance; acceptance occurs when products are shipped

5. Shipping and Delivery

We ship across India through reputable courier partners
Standard delivery time: 3-7 business days (varies by location)
Shipping charges are calculated at checkout
We are not responsible for delays caused by courier services or unforeseen circumstances
Please ensure accurate delivery address; we are not liable for incorrect address deliveries

6. Product Quality and Freshness

All masala powders are freshly prepared using traditional recipes
Products are packaged to maintain freshness and quality
Best before dates are mentioned on each package
Store products in a cool, dry place away from direct sunlight

7. Limitation of Liability

Saroja Masala is not liable for any allergic reactions or adverse effects from product use
Customers are advised to check ingredient lists before consumption
We are not responsible for misuse of products or consumption beyond expiry dates
Our total liability shall not exceed the purchase price of the product

8. Intellectual Property

All content on this website, including images, text, logos, and recipes, is the property of Sandhya’s House
Unauthorized use or reproduction of any content is strictly prohibited
The name “Saroja Masala” and all related branding are trademarked

9. Customer Conduct

You agree not to misuse our website or services
Fraudulent orders or payment chargebacks may result in legal action
Abusive behavior towards our staff will not be tolerated

10. Amendments
    We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our website constitutes acceptance of revised terms.
11. Governing Law
    These terms and conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City/State]